Stunning user interface
Manage, give priority to, and resolve customer inquiries or issues.
Customize the arrangement of your tickets effortlessly using the impressive kanban view. Gain a quick snapshot of your team's tasks and effortlessly monitor ticket statuses according to your personalized SLA guidelines.
Stunning user interface
Manage, give priority to, and resolve customer inquiries or issues.
Customize the arrangement of your tickets effortlessly using the impressive kanban view. Gain a quick snapshot of your team's tasks and effortlessly monitor ticket statuses according to your personalized SLA guidelines.
Preconfigured multi-channel support.
Connect with your customers on the platforms they prefer.
Preconfigured multi-channel support.
Connect with your customers on the platforms they prefer.
Tickets are automatically generated when new emails are received.
Website Form
Effectively filter and categorize customer inquiries using a customizable website form.
Live Chat
Instantly interact with website visitors by employing the Live Chat plugin.
Tickets are automatically generated when new emails are received.
Website Form
Effectively filter and categorize customer inquiries using a customizable website form.
Live Chat
Instantly interact with website visitors by employing the Live Chat plugin.
Designed for maximum efficiency and productivity.
Utilize SLAs, automation, templates, and canned responses to streamline and enhance your customer support processes.Odoo Helpdesk is specifically designed to boost your team's productivity:
Empower your team's efficiency by setting up SLA rules, allowing Odoo to take automated actions.
Automate emails or trigger actions during various stages of ticket resolution.
Customize dynamic email templates to automate frequently used responses.
Easily escalate tickets to your manager with just a simple click.
Engage in live discussions by inviting experts to join.
Provide instant responses in live chat using canned responses for quick answers.
Designed for maximum efficiency and productivity.
Utilize SLAs, automation, templates, and canned responses to streamline and enhance your customer support processes.Odoo Helpdesk is specifically designed to boost your team's productivity:
Empower your team's efficiency by setting up SLA rules, allowing Odoo to take automated actions.
Automate emails or trigger actions during various stages of ticket resolution.
Customize dynamic email templates to automate frequently used responses.
Easily escalate tickets to your manager with just a simple click.
Engage in live discussions by inviting experts to join.
Provide instant responses in live chat using canned responses for quick answers.
Offer support contracts to customers for enhanced service and assistance.
Sell, renew, and upsell easily.
Generate revenue by selling support contracts that automate helpdesk services for your customers. Track contract time with the timesheet app, upsell with time-limited contracts, and receive alerts based on customer status for your sales or helpdesk team.
Offer support contracts to customers for enhanced service and assistance.
Sell, renew, and upsell easily.
Generate revenue by selling support contracts that automate helpdesk services for your customers. Track contract time with the timesheet app, upsell with time-limited contracts, and receive alerts based on customer status for your sales or helpdesk team.
Deliver intelligent self-service options.
Incorporate a pre-installed customer knowledge base.
Elevate your self-service platform by directly linking your FAQ, training videos, and presentations to individual tickets. Foster a thriving community around your product by utilizing the forum feature.
Deliver intelligent self-service options.
Incorporate a pre-installed customer knowledge base.
Elevate your self-service platform by directly linking your FAQ, training videos, and presentations to individual tickets. Foster a thriving community around your product by utilizing the forum feature.
Grant customers the ability to close their own tickets.
Promote autonomy and enhance productivity.
Minimize errors, prevent misunderstandings, and free up valuable time for Helpdesk Teams to focus on critical matters that require their attention.
Grant customers the ability to close their own tickets.
Promote autonomy and enhance productivity.
Minimize errors, prevent misunderstandings, and free up valuable time for Helpdesk Teams to focus on critical matters that require their attention.
Fully integrated with other Odoo Apps
Fully integrated with other Odoo Apps
Live Chat
Interact directly with visitors on your website to attract potential leads and enhance online sales.
CRM
Efficiently monitor and manage all interactions with your prospects and customers, leading to enhanced sales cycle performance.
Live Chat
Interact directly with visitors on your website to attract potential leads and enhance online sales.
CRM
Efficiently monitor and manage all interactions with your prospects and customers, leading to enhanced sales cycle performance.