A website visitor with a question is a deal in its most fragile state: unanswered for an hour, they are on a competitor site. Live Chat puts your team next to the visitor at exactly that moment: chat windows route to the right people, canned responses answer the common questions in seconds, and chatbots hold the line after hours.
Nothing said in chat gets lost. One click converts a conversation into a CRM lead or a helpdesk ticket with the transcript attached, and the operator sees which pages the visitor browsed, so the answer starts informed.
Odoo Live Chat: one module, one shared database, zero double entry.
Odoo Live Chat is one of the standard applications of the Odoo platform, part of the Website family. Like every Odoo module, it runs on the same database as CRM, sales, inventory and accounting: information entered once is available everywhere, with no connectors, no sync jobs and no manual exports. Companies choose it to replace a patchwork of disconnected tools with one integrated system that is easier to maintain and cheaper to own.
In daily work, teams rely on Live Chat for: chat routing to teams and operators; canned responses and chatbots; one-click conversion to lead or ticket; visitor page history for context. Because the module is part of the platform, every action leaves a clean trail for reporting: managers watch live dashboards instead of assembling spreadsheets, and the numbers stay consistent across departments and companies.
ERP SWISS is an official Odoo partner. We implement and configure Live Chat for companies in Switzerland, France, Germany, the EU and Armenia, including localization, data migration, staff training and long-term support. A typical implementation takes weeks, not months: we configure the standard module to your processes first, and add custom development only where it truly pays off. Book a free demo to see it on your own scenarios.