Dessange Armenia

Digital Evolution of a Premium Salon Brand — Dessange Armenia



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Provided Services


Project Management & Strategy

  • Digital roadmap creation
  • Timeline coordination across design, development, and marketing
  • Workflow planning between teams and systems

Marketing & Campaign Activation

  • Social media calendar & monthly campaign rollout
  • CRM-centered automations (Instagram, WhatsApp, Facebook)
  • Loyalty programs, retargeting flows, and Meta integrations
  • Email marketing setup with promotional flows

Branding & UX/UI Design

  • Full visual rebranding: colors, typography, logo refinement
  • UX-first design for service navigation and appointment flow
  • Mobile-first responsive architecture
  • High-conversion landing page structure

SEO & Technical Optimization

  • Established a strong, search-friendly website structure.
  • Improved content hierarchy and crawlability.
  • Resolved key technical SEO issues.
  • Optimized metadata and URLs.
  • Enhanced page load speed and resource handling.
  • Built a scalable SEO base for future growth.

 Development & Implementation

  • Odoo-based custom template tailored for salons
  • Online booking system with real-time slot logic
  • CRM integration across Meta platforms
  • SEO-ready, multilingual frontend
  • Automated invoices, appointment confirmations
  • Configurable discounts, service bundles, and upsells

 Creative Content & Motion Design

  • Visual content production for campaign use
  • Motion graphics for social media and site
  • Promotional videos for services & experience storytelling

Key Features Delivered

/1/ Real-Time Online Booking System

  • Live scheduling with availability tracking
  • Prevention of double bookings and scheduling conflicts
  • Automated confirmations, reminders, and follow-ups (email/SMS)​
  • Clean, mobile-friendly booking interface
  • Self-service rescheduling and cancellation
  • Calendar syncing with Google, Outlook, and iOS

/2/ Smart Calendar & Appointment Management

  • Drag-and-drop interface tailored for beauty/salon workflows
  • WhatsApp and Email integration for calendar sync and updates
  • Auto-scheduling logic to reduce errors and overlaps
  • Real-time inventory and sales order connection
  • Built-in notification system for clients and staff


/3/ CRM Integration with Instagram, WhatsApp & Facebook

  • Direct in-CRM messaging across Instagram, WhatsApp, Facebook
  • Odoo Live Chat integration for site support
  • Multi-agent inbox with role-based chat assignments
  • Message tracking (read status, lead stages, priorities)
  • Full messaging archive, lead timeline, and smart filters
  • Protection from deleted messages for full transparency
  • Insight tracking and reporting from chat interactions

/4/ Service Management & Sales Automation

  • Service catalog with variations, combos, and promo bundles
  • Tiered discounts and time-sensitive offers
  • Inventory connection to treatments and product usage
  • Auto-generated sales orders based on service flow
  • Smart reporting on most requested services and repeat clients

/5/ Website & Visual Brand Experience

User Interface

Created a modern, luxurious design reflecting the brand’s French heritage

Fully responsive design (mobile-first)

Built wireframes and UI in Figma for desktop and mobile

Branding

Defined brand colors, iconography, and content structure

/6/ Customer Communication Automation

  • Automated welcome, confirmation, and reminder emails
  • Loyalty communication via email and CRM
  • Post-appointment review requests and promo triggers
  • Event and campaign targeting based on customer behavior

/7/ Performance & Analytics

  • Real-time dashboards for appointments, service sales, inventory
  • Full Google Analytics integration
  • CRM metrics (response time, conversion rate, source tracking)
  • Calendar and booking heatmaps for demand forecasting

Business Impact & Results

+72%
Organic traffic increase in 3 months​
+110%
Conversion rate via redesigned booking flow
-45%
Bounce rate
+63%
Engagement across Instagram and Meta

Your Digital Growth, Made Simple and Effective

For Dessange Armenia, we developed a fully integrated digital solution — combining branding, UX/UI, smart booking functionality, CRM integration, SEO optimization, and performance analytics. The result was a seamless, automated system that not only elevated the user experience but also improved operational efficiency and visibility.

If you're looking to modernize your business and build a digital foundation that works for both you and your customers, we can deliver the same — tailored entirely to your goals.

Let's discuss your project

Our team is looking forward at the prospect of working with your organisation to achieve your goals.


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